Expert Hospitality Consultants
Innovators Providing The Necessary Tools For Hospitality Industry Leaders
Success in hospitality, wellness, and health requires proven, powerful guidance. Our incomparable team that boasts decades of experience in staffing, as well as in launching, operating, and marketing a variety of businesses.
Our Mission
At Hutchinson Consulting, our mission is to provide the best possible match between people and companies cultivate lasting relationships and to be at the forefront of developing initiative wellness brands.
Acquisition By Arch Amenities Group
Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenities management and consulting entities, bringing together trusted leadership and innovative solutions. The experts from Hutchinson Consulting have joined those from WTS International, LifeStart, Synergy Fitness Group, Meet Hospitality, ISM Spa/Privai/SpaSpace, and United Pools/NYS Pools to offer our clients an even more robust set of services and solutions.
Today, Arch Amenities Group proudly operates with the mission to help maximize the potential of people and spaces through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more.
Expert Hospitality Consultants and Executive Recruiters
Let our recruiters and hospitality consultants put our experience to work for you as we guide you to the path of success in the hospitality industry.
Carol’s dynamic career in strategic marketing has allowed her to develop a widely-recognized expertise in hospitality and wellness. She is a leader in her field, known for analyzing trends and forecasting sales to develop long-term strategies, key objectives and operational execution plans based on business best practices, as well as maximum growth and profitability.
Because Carol began in public relations and then moved into marketing, she has a rare ability to understand the perception of a brand in the marketplace, and she has used her unique vision to help develop and deploy innovative marketing plans for some of the most successful brands in the industry.
Carol’s dynamic career in strategic marketing has allowed her to develop a widely-recognized expertise in hospitality and wellness. She is a leader in her field, known for analyzing trends and forecasting sales to develop long-term strategies, key objectives and operational execution plans based on business best practices, as well as maximum growth and profitability.
Because Carol began in public relations and then moved into marketing, she has a rare ability to understand the perception of a brand in the marketplace, and she has used her unique vision to help develop and deploy innovative marketing plans for some of the most successful brands in the industry.
Managing Director, Consulting
Julie is the Managing Director for Hutchinson Consulting’s Recruiting Division, where she oversees a successful team of executive hospitality, health, and wellness recruiters. Her deep understanding of these sectors makes her a sought-after expert in recruiting top talent and helping businesses thrive with the right hires.
Additionally, she is a consultant and strategist for numerous wellness brands and a seasoned journalist who specializes in spa, travel, health, wellness, beauty, and sustainability. Julie is also the co-founder of Well Defined, a media company that offers comprehensive wellness content and events for industry professionals and consumers, including the Well Defined Women in Leadership Summit.
Previously, Julie led the American Spa team for 15 years as the editor-in-chief and publisher. Under her leadership, the brand evolved to include a print publication, a website, an active social media community, multiple awards programs, and numerous events. She is the founder of the American Spa Women in Wellness Conferences and the American Spa CBD Summit. She was named a 2019 Folio Top Woman in Media in the Industry Trailblazers category, and she and her team won an ISPA Innovate Award in 2018 for their work with women in leadership. She also served as the past chair of the Global Wellness Institute’s Women in Leadership Initiative.
Julie is the Managing Director for Hutchinson Consulting’s Recruiting Division, where she oversees a successful team of executive hospitality, health, and wellness recruiters. Her deep understanding of these sectors makes her a sought-after expert in recruiting top talent and helping businesses thrive with the right hires.
Additionally, she is a consultant and strategist for numerous wellness brands and a seasoned journalist who specializes in spa, travel, health, wellness, beauty, and sustainability. Julie is also the co-founder of Well Defined, a media company that offers comprehensive wellness content and events for industry professionals and consumers, including the Well Defined Women in Leadership Summit.
Previously, Julie led the American Spa team for 15 years as the editor-in-chief and publisher. Under her leadership, the brand evolved to include a print publication, a website, an active social media community, multiple awards programs, and numerous events. She is the founder of the American Spa Women in Wellness Conferences and the American Spa CBD Summit. She was named a 2019 Folio Top Woman in Media in the Industry Trailblazers category, and she and her team won an ISPA Innovate Award in 2018 for their work with women in leadership. She also served as the past chair of the Global Wellness Institute’s Women in Leadership Initiative.
Managing Director, Recruiting
Julie brings over 35 years of diverse experience in hospitality, specializing in human resources, recruiting, and training. Throughout her career, she has held key positions with prestigious companies such as The Ritz-Carlton Hotel Company, The Pebble Beach Company, Benchmark Hospitality, and Hyatt Hotels. As a certified interviewer and trainer through Talent+ for over a decade, Julie played a vital role in launching numerous hotel properties globally, including in Bali, Hong Kong, Seoul, Kuala Lumpur, and across the U.S., during her time as Director of Human Resources at The Ritz-Carlton.
In addition to her hotel career, Julie also led the corporate human resources team for Burke Williams Day Spa, a leading day spa company in California.
Since joining Hutchinson Consulting in 2006, Julie has thrived as a Hospitality Recruiter, passionate about connecting exceptional talent with outstanding clients. She credits her success to building long-lasting relationships and shares her enthusiasm for the industry with everyone she works with. Outside of work, Julie enjoys traveling, photography, and spending time with her family.
Julie brings over 35 years of diverse experience in hospitality, specializing in human resources, recruiting, and training. Throughout her career, she has held key positions with prestigious companies such as The Ritz-Carlton Hotel Company, The Pebble Beach Company, Benchmark Hospitality, and Hyatt Hotels. As a certified interviewer and trainer through Talent+ for over a decade, Julie played a vital role in launching numerous hotel properties globally, including in Bali, Hong Kong, Seoul, Kuala Lumpur, and across the U.S., during her time as Director of Human Resources at The Ritz-Carlton.
In addition to her hotel career, Julie also led the corporate human resources team for Burke Williams Day Spa, a leading day spa company in California.
Since joining Hutchinson Consulting in 2006, Julie has thrived as a Hospitality Recruiter, passionate about connecting exceptional talent with outstanding clients. She credits her success to building long-lasting relationships and shares her enthusiasm for the industry with everyone she works with. Outside of work, Julie enjoys traveling, photography, and spending time with her family.
Executive Hospitality Recruiter
Sheri Claflin began her career on board the luxury ships of Princess Cruises. There she developed a passion for the core concept of wellness. Sheri started her hospitality career as Spa Director at the Westin Century Plaza and St. Regis Los Angeles. She then launched the largest spa / wellness center to date for Four Seasons Hotels & Resorts and opened the Five-Star Montage Resort in Beverly Hills. Later, she was Executive Spa Director at Sonoma Mission Inn & Spa and at the Golden Door Spa at the Waldorf Astoria. Prior to joining Hutchinson Consulting in 2015, Sheri was the Executive Director of Spa Development for a new brand of organic day spas on the West Coast.
Sheri Claflin began her career on board the luxury ships of Princess Cruises. There she developed a passion for the core concept of wellness. Sheri started her hospitality career as Spa Director at the Westin Century Plaza and St. Regis Los Angeles. She then launched the largest spa / wellness center to date for Four Seasons Hotels & Resorts and opened the Five-Star Montage Resort in Beverly Hills. Later, she was Executive Spa Director at Sonoma Mission Inn & Spa and at the Golden Door Spa at the Waldorf Astoria. Prior to joining Hutchinson Consulting in 2015, Sheri was the Executive Director of Spa Development for a new brand of organic day spas on the West Coast.
Executive Hospitality Recruiter
Jennifer is originally from Southern California where she began her career at Korn/Ferry International in the IT department. With her background in technology and business, she moved to Boulder, Colorado to co-found and run a start-up food company. In 2012, Jen moved with her family to Northern California and joined Hutchinson Consulting as an Associate in 2017.
Jennifer is originally from Southern California where she began her career at Korn/Ferry International in the IT department. With her background in technology and business, she moved to Boulder, Colorado to co-found and run a start-up food company. In 2012, Jen moved with her family to Northern California and joined Hutchinson Consulting as an Associate in 2017.
Database Administrator
Suzy is a strategic Executive Recruiter with a robust background in full cycle recruiting and client management. She excels in researching competitive intelligence, leveraging a vast corporate network, and utilizing an extensively developed database to identify top talent. Her keen evaluative skills enable her to understand both current and future business needs, all grounded in a solid foundation of integrity and transparency.
Prior to joining Hutchinson Consulting, Suzy held senior management roles at Holland America Group (HAL), where she built international teams and orchestrated recruitment drives in Singapore, Australia, Canada, and Japan. She played a vital role in launching luxury labels, including Burberry, Coach, and Ferragamo, across HAL’s diverse brands. More recently, she took her passion for renewable energy to Silfab Solar, where she combined her love for green tech with her talent for finding top-notch candidates, helping the company grow rapidly across North America and Europe. Plus, she’s been a champion for sustainability as the “Greening” Chair at Travel + Leisure Co.
When she’s not busy connecting great people, you can find Suzy enjoying life in the Pacific Northwest, where she loves to kayak, white water raft, and sail. For her, there’s nothing quite like the thrill of being on the water! With Suzy on your side, you can expect a fun, personable approach to recruitment that leads to long-term success and great relationships.
Suzy is a strategic Executive Recruiter with a robust background in full cycle recruiting and client management. She excels in researching competitive intelligence, leveraging a vast corporate network, and utilizing an extensively developed database to identify top talent. Her keen evaluative skills enable her to understand both current and future business needs, all grounded in a solid foundation of integrity and transparency.
Prior to joining Hutchinson Consulting, Suzy held senior management roles at Holland America Group (HAL), where she built international teams and orchestrated recruitment drives in Singapore, Australia, Canada, and Japan. She played a vital role in launching luxury labels, including Burberry, Coach, and Ferragamo, across HAL’s diverse brands. More recently, she took her passion for renewable energy to Silfab Solar, where she combined her love for green tech with her talent for finding top-notch candidates, helping the company grow rapidly across North America and Europe. Plus, she’s been a champion for sustainability as the “Greening” Chair at Travel + Leisure Co.
When she’s not busy connecting great people, you can find Suzy enjoying life in the Pacific Northwest, where she loves to kayak, white water raft, and sail. For her, there’s nothing quite like the thrill of being on the water! With Suzy on your side, you can expect a fun, personable approach to recruitment that leads to long-term success and great relationships.
Executive Hospitality Recruiter
Prior to joining Hutchinson, Brenda spent more than 30 years in senior human resources positions for some of the hospitality industry’s most prestigious and well-recognized companies, including Rosewood Hotels & Resorts, Miraval Arizona, and a division of Sodexho. She served as National Training Director for Fairmont Hotels and most recently as Vice President of Talent Acquisition for Aimbridge, the world’s largest third-party manager of hotels and resorts. While there, she designed and implemented strategies to attract top-tier executives and leadership talent for branded, boutique, and independent properties. Her deep connections to the hotel, spa, and restaurant industries and strong understanding of business operations, combined with her HR and search experience, provides the unique skill set required for delivering the best and most suitable talent to meet each client’s needs.
Prior to joining Hutchinson, Brenda spent more than 30 years in senior human resources positions for some of the hospitality industry’s most prestigious and well-recognized companies, including Rosewood Hotels & Resorts, Miraval Arizona, and a division of Sodexho. She served as National Training Director for Fairmont Hotels and most recently as Vice President of Talent Acquisition for Aimbridge, the world’s largest third-party manager of hotels and resorts. While there, she designed and implemented strategies to attract top-tier executives and leadership talent for branded, boutique, and independent properties. Her deep connections to the hotel, spa, and restaurant industries and strong understanding of business operations, combined with her HR and search experience, provides the unique skill set required for delivering the best and most suitable talent to meet each client’s needs.
Executive Hospitality Recruiter
Peter has over 30 years of hospitality experience. During his illustrious career, he was General Manager of Sonoma Mission Inn & Spa, Silverado Resort & Spa, Pier House Resort & Spa, Cheeca Lodge & Spa, Williamsburg Lodge & Conference Center, Lake Arrowhead Resort and Spa, Palmas Del Mar Resort in Puerto Rico and Ojai Valley Inn & Spa. Peter also owned and operated a very successful seafood restaurant in the Caribbean for three years. He retired from the resort industry in 2008 and relocated to Henderson, Nevada, in 2011, with his lovely wife, Susan. Peter joined Hutchinson Consulting in 2012.
Peter has over 30 years of hospitality experience. During his illustrious career, he was General Manager of Sonoma Mission Inn & Spa, Silverado Resort & Spa, Pier House Resort & Spa, Cheeca Lodge & Spa, Williamsburg Lodge & Conference Center, Lake Arrowhead Resort and Spa, Palmas Del Mar Resort in Puerto Rico and Ojai Valley Inn & Spa. Peter also owned and operated a very successful seafood restaurant in the Caribbean for three years. He retired from the resort industry in 2008 and relocated to Henderson, Nevada, in 2011, with his lovely wife, Susan. Peter joined Hutchinson Consulting in 2012.
Executive Hospitality Recruiter
Bette came to Hutchinson Consulting in 2002 and has successfully focused her recruiting efforts on the hospitality industry for several years. She led the Customer Care department at Verio Web Hosting during the “dot.com” boom. Prior experience included managing offices at various Architecture and Planning firms in the San Francisco Bay area. Bette was instrumental in implementing a new database for Hutchinson Consulting which today facilitates sourcing and matching 20,000 hospitality management candidates for our clients nationwide. Bette has also managed “the Patch”, a four-acre organic fruit and vegetable farm in the town of Sonoma since 1990.
Bette came to Hutchinson Consulting in 2002 and has successfully focused her recruiting efforts on the hospitality industry for several years. She led the Customer Care department at Verio Web Hosting during the “dot.com” boom. Prior experience included managing offices at various Architecture and Planning firms in the San Francisco Bay area. Bette was instrumental in implementing a new database for Hutchinson Consulting which today facilitates sourcing and matching 20,000 hospitality management candidates for our clients nationwide. Bette has also managed “the Patch”, a four-acre organic fruit and vegetable farm in the town of Sonoma since 1990.
Executive Hospitality Recruiter
For the past 15 years, Andrea Dubois has used her technical skills, gained from pursuing a degree in interior design, to support spa and wellness design projects throughout the United States and across the world.
Beginning in 2008, Andrea spent over 9 years at WTS International gaining the operationally-based expertise that is required for the development of specialized wellness facilities. During that time, she gained a wealth of knowledge in spa functionality, daily operations and specialty spa and wet area equipment, working on both domestic and international projects that were primarily focused on traditional spa and fitness elements.
Looking to better understand the wellness industry from a global perspective, Andrea moved to Thailand in 2018 to work for GOCO Hospitality, managing wellness design projects of all sizes. Over the course of nearly five years, she gained experience in full-scale wellness resort development, including designing for integrative and holistic spa therapies, soft medi-spa components, authentic and multicultural bathing experiences, and an expanded approach to fitness and mind / body wellness.
Working on a diverse set of projects during her time there, she honed her capabilities in project assessment / management and concept development, and lead an effort to provide enhanced learning opportunities for the team.
For the past 15 years, Andrea Dubois has used her technical skills, gained from pursuing a degree in interior design, to support spa and wellness design projects throughout the United States and across the world.
Beginning in 2008, Andrea spent over 9 years at WTS International gaining the operationally-based expertise that is required for the development of specialized wellness facilities. During that time, she gained a wealth of knowledge in spa functionality, daily operations and specialty spa and wet area equipment, working on both domestic and international projects that were primarily focused on traditional spa and fitness elements.
Looking to better understand the wellness industry from a global perspective, Andrea moved to Thailand in 2018 to work for GOCO Hospitality, managing wellness design projects of all sizes. Over the course of nearly five years, she gained experience in full-scale wellness resort development, including designing for integrative and holistic spa therapies, soft medi-spa components, authentic and multicultural bathing experiences, and an expanded approach to fitness and mind / body wellness.
Working on a diverse set of projects during her time there, she honed her capabilities in project assessment / management and concept development, and lead an effort to provide enhanced learning opportunities for the team.
Senior Director, Design & Consulting
Danny Dulkin, PMP, joined Arch Amenities Group with over a decade of industry experience in the design, development, and operations of world class fitness facilities across multiple verticals. Danny and his design team have delivered over 100 turn-key fitness center developments for AAG and have accumulated dozens of Fortune 500 design wins.
Turn-key projects under his supervision typically include scope development, feasibility, design, bidding, client kick-offs, change management, procurement, commissioning, and closeout processes, as well as vendor management. Danny has been active in competitive athletics throughout his entire life, even participating at the collegiate and professional levels. He received a B.S. in Exercise Science from Lindenwood University.
Danny Dulkin, PMP, joined Arch Amenities Group with over a decade of industry experience in the design, development, and operations of world class fitness facilities across multiple verticals. Danny and his design team have delivered over 100 turn-key fitness center developments for AAG and have accumulated dozens of Fortune 500 design wins.
Turn-key projects under his supervision typically include scope development, feasibility, design, bidding, client kick-offs, change management, procurement, commissioning, and closeout processes, as well as vendor management. Danny has been active in competitive athletics throughout his entire life, even participating at the collegiate and professional levels. He received a B.S. in Exercise Science from Lindenwood University.
Vice President, Development
Matt has extensive global experience in spa, wellness and fitness projects. He has a proven track record in concept development, feasibility studies and design consultation and is skilled in operational management, team leadership and driving profitability. Matt continually delivers exceptional results in customer satisfaction and team engagement.
With Hutchinson Consulting’s commitment to delivering world-class solutions, Matt looks forward to collaborating with our clients and partners to develop innovative and transformative wellness projects that enhance people’s lives.
Matt has extensive global experience in spa, wellness and fitness projects. He has a proven track record in concept development, feasibility studies and design consultation and is skilled in operational management, team leadership and driving profitability. Matt continually delivers exceptional results in customer satisfaction and team engagement.
With Hutchinson Consulting’s commitment to delivering world-class solutions, Matt looks forward to collaborating with our clients and partners to develop innovative and transformative wellness projects that enhance people’s lives.
Vice President, Wellness Consulting
Kim Matheson was president of her own company, Natural Resources, for 15 years, offering spa consultancy services including design and pre- opening support, for a diverse range of upscale clients including hotels, resorts, residential and real estate developments. Some of Kim’s most recent projects are the Four Seasons Moscow, Dubai, Disney Orlando and New York.
Other recent five-star projects include Dove Mountain Ritz-Carlton and St. Regis Princeville. Matheson has also worked for Montage, Rosewood Menlo Park, Kiawah Island and Doonbeg, and Lapis at Fontainebleau.
As Senior Vice President for Arch Amenities Group based in New York City, Kim’s primary responsibilities include developing the local market and new business opportunities while overseeing international accounts. Kim also assists in the development of new spa concepts and provides advice to AAG clients on retail sales and marketing.
Kim Matheson was president of her own company, Natural Resources, for 15 years, offering spa consultancy services including design and pre- opening support, for a diverse range of upscale clients including hotels, resorts, residential and real estate developments. Some of Kim’s most recent projects are the Four Seasons Moscow, Dubai, Disney Orlando and New York.
Other recent five-star projects include Dove Mountain Ritz-Carlton and St. Regis Princeville. Matheson has also worked for Montage, Rosewood Menlo Park, Kiawah Island and Doonbeg, and Lapis at Fontainebleau.
As Senior Vice President for Arch Amenities Group based in New York City, Kim’s primary responsibilities include developing the local market and new business opportunities while overseeing international accounts. Kim also assists in the development of new spa concepts and provides advice to AAG clients on retail sales and marketing.
Senior Vice President, Wellness Consulting
Dr. Abhishek Jain brings 25 years of extensive experience in luxury hospitality, spa & wellness industries during which he worked on numerous feasibility studies, concept development, and design inputs for new properties, as well as pre-opening and successful operations of award-winning properties worldwide. Dr. Jain is recognized as industry leader, and is regularly invited as panelist and speaker at such events.
He holds a degree in Integrative Medicine along with a Masters in Hospital & Health Systems Management from renowned BITS, Pilani in India, while also having completed a Certification Program in Strategic Hospitality Management from Cornell University and General Management Program from Indian Institute of Management, Ahmedabad, India.
As Vice President, International Operations based in Gurugram, India he is primarily responsible for operations and business development for Arch Amenities Group, working primarily in Asia, Middle East and Europe, for last 10 years. Dr. Jain also assists with Wellness and MedSpa concepts due to his strong background in destination spas and sound knowledge of traditional naturopathic and new age functional medicine.
Dr. Abhishek Jain brings 25 years of extensive experience in luxury hospitality, spa & wellness industries during which he worked on numerous feasibility studies, concept development, and design inputs for new properties, as well as pre-opening and successful operations of award-winning properties worldwide. Dr. Jain is recognized as industry leader, and is regularly invited as panelist and speaker at such events.
He holds a degree in Integrative Medicine along with a Masters in Hospital & Health Systems Management from renowned BITS, Pilani in India, while also having completed a Certification Program in Strategic Hospitality Management from Cornell University and General Management Program from Indian Institute of Management, Ahmedabad, India.
As Vice President, International Operations based in Gurugram, India he is primarily responsible for operations and business development for Arch Amenities Group, working primarily in Asia, Middle East and Europe, for last 10 years. Dr. Jain also assists with Wellness and MedSpa concepts due to his strong background in destination spas and sound knowledge of traditional naturopathic and new age functional medicine.
